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Privacy statement

As a not-for-profit membership organization, MESSA has always placed a high priority on protecting member privacy and security. MESSA does not share or sell our members' private health information to outside firms for marketing purposes. MESSA has also fully complied with the federal HIPAA (Health Insurance Portability and Accountability Act of 1996) requirements.

All communications from this website that require or display sensitive information (i.e. social security number, birth dates, claim information, etc.) are secured by Network Solutions.

MESSA/BCBSM notice of privacy practices

LINA Notice of Privacy Practices

VSP Notice of Privacy Practices

MESSA disclaimer

MESSA is a not-for-profit member organization. Our Website is designed to serve MESSA members. Health and wellness information found on our website is designed to strengthen the physician/patient relationship and should not replace qualified medical opinion, diagnosis or treatment.

MESSA makes every effort to review links to other Web sites that are provided for informational purposes, however MESSA is not responsible for the accuracy of information contained on other websites.

Some of the medical procedures and services mentioned on our website may not be covered by your health care plan. Before incurring any cost for medical services you should review your plan coverage booklet or call MESSA at 800.292.4910 to verify your coverage.

MESSA Web Terms of Use

MESSA web terms of use:

MESSA is a not -for-profit membership organization that provides health benefits to Michigan public school employees.MESSA hosts a website at www.messa.org for the purpose of providing MESSA members with online access to member services in a secure environment and communicating important health information to MESSA members.Use of this website is governed by these terms of use and our privacy policy.

Terms and conditions of use:

Your benefits and plan coverage information:
MESSA provides online access to benefit summaries, plan coverage booklets, marketing materials, informational flyers and articles on health conditions.In many cases, benefits and coverage are summarized and do not reflect possible exclusions, conditions, limitations, terms of use, definitions and procedures applicable to your plan.Nothing on this website should be construed to provide or guarantee coverage for a specific condition or medical procedure. In all cases, before seeking medical services, refer to your plan coverage booklets (available in the secure member area of this website) or call MESSA's Member Service Center at 800.336.0013 to verify coverage.

Health and wellness information found on our website is designed to strengthen the relationship between physicians and their patients and should not replace qualified medical opinion, diagnosis or treatment.This site and its health-related information resources are not meant to be the practice of medicine or the practice of nursing.Nothing in this website is to be used for medical or nursing diagnosis or professional treatment.You should not disregard medical advice or delay seeking medical advice because of something you read in this website.

Proprietary and copyrighted information:
MESSA provides access to a wide variety of health information and proprietary services owned by MESSA and our business partners.Use of brochures, fliers, health articles, business forms and other forms stored electronically on the website and intended for downloading, printing and distribution is permitted.Printing, downloading, or use of content displayed on this site for anything other than your personal or professional use is expressly forbidden and you are specifically prohibited from using the content displayed on this site on any other website or any other network computer environment without first obtaining MESSA's prior written permission. MESSA retains all intellectual property rights to the content contained on the website as permitted by law.

Limitation of liability:
MESSA does not warrant that this website will operate error-free or that this website and its server are free of computer viruses or other harmful content.If use of the website or the material results in the need for servicing or replacing equipment or data, MESSA is not responsible for those costs. The website and material are provided on an “as-is” basis without any warranties of any kind and is not intended to be medical advice or direction. MESSA and its suppliers to the fullest extent permitted by law disclaim all warranties, including the warranty of merchantability, non-infringement or third-party rights and the warranty of fitness for a particular purposes.MESSA and its suppliers make no warranties about the accuracy, reliability, completeness or timeliness of the material, services, software, text, graphics and links.

MESSA has no obligation to update information presented on this website so information herein may be out of date at any given time. Your website use and any of its material is at your own risk. Changes are made to the website often and can occur at any time.

Disclaimer of consequential damages:
In no event shall MESSA, its suppliers or any third-parties mentioned at this site be liable for any damages whatsoever, including, without limitation, incidental or consequential damages, lost profits or damages resulting from lost data or business interruption resulting from the use or inability to use the website and the material, whether based on warranty, contract, tort or any other legal theory and whether or not MESSA is advised of the possibility of such damages.
If you are dissatisfied with any of the material on this website, or with any of MESSA's terms and conditions, your sole and exclusive remedy is to discontinue use of this site.

Our commitment to your privacy:
We understand the importance of your protected health information(hereafter referred to as “PHI”) and follow strict policies in accordance with state and federal privacy laws to keep your PHI private. Where multiple state or federal laws protect the privacy of your PHI, we will follow the requirements that provide greatest privacy protection.

Our notices of privacy practices fully comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). We place a high priority on protecting your privacy and security and will not share or sell your PHI to outside firms for marketing purposes.

Your online account:
When you use our online services, you may be asked to provide personal information that is necessary for us to process your request.All communications to and from our website are encrypted and secure.We also require that you use a unique username and password, which allows us to verify your identity when our online services are accessed.MESSA staff will never ask you for your password and will not disclose your username or password to any person.It is your responsibility to protect your username and password. Do not share your username and password with anyone.If you become concerned about the security of your username and password, use the online tools to change your password immediately.If you have any questions about the security of your online account, call the MESSA Member Service Center at 800.336.0013.

Links to other websites:
This website contains links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by MESSA of the contents on such third-party websites. MESSA is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.You may not link this website or any of its contents to your site without MESSA's prior written permission.

Use of cookies:
A “cookie” is a unique identifier that a web server places on your computer when you sign-on to a website. There are two types of cookies: (1) session cookies and(2) persistent cookies.Session cookies allow users to maintain session account access during active sessions but are deleted when a browser window is closed.Persistent cookies, on the other hand, collect cumulative information on users and develop profiles based on browsing history. The MESSA website uses only session cookies.

Turning off your online account:
If you do not want to view your member and claims information online, you may use the online tools to turn off your account access completely.If you turn online access off, no one will be able to create an online account for your member information and you will not be able to view your information online. To restore online access, call MESSA's Member Service Center at 800.336.0013 and information to create an account will be sent to your home.

MESSA's rights:
MESSA reserves the right to amend, change or update the terms of use for the website at any time and without notice. The modifications will be effective upon posting on the website. By accessing or using the site, you agree to be bound by the terms of use as posted on the site at the time of your use or access.MESSA reserves the right to deny or terminate a member's online access at any time for any reason.

Indemnity. You agree to defend, indemnify, and hold harmless MESSA, its officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the content displayed on this site or your breach of the terms of this agreement.MESSA shall provide notice to you promptly of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit or proceeding.

General. This website is based in East Lansing, Mich.MESSA makes no claims that the content displayed on this site are appropriate or may be downloaded outside of the United States. Access to the content may not be legal by certain persons or in certain countries. If you access the website from outside of the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.This agreement is governed by the internal substantive laws of the state of Michigan, without respect to its conflict of laws principles.If any provision of this agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this agreement, which shall remain in full force and effect. No waiver of any term of this agreement shall be deemed a further or continuing waiver of such term or any other term. Except as expressly provided in a particular “legal notice” for content on particular web pages, this agreement constitutes the entire agreement between you and MESSA with respect to the use of the website.

Questions or comments:
Please direct all questions or comments regarding these terms of use, including reporting bad links, typographical errors or other content issues to MESSA at 800.292.4910.

MESSA Paperless EOBs Terms and Conditions of Use

MESSA Paperless EOBs Terms and Conditions of Use:

MESSA's paperless explanation of benefits (EOB) service allows you to discontinue the mailing of your EOBs and instead provides you with 24/7 access to electronic copies.

MESSA will send you an email each time a new EOB is posted in the secure, password-protected member portal at www.messa.org.

By registering for the paperless EOB service, you agree to keep the information we use to contact you current.Should an electronic access, email or other technical problem arise, and MESSA is made aware of the problem, MESSA will turn off the paperless EOB feature and again send you paper EOBs.

Many MyMESSA features are temporarily unavailable as we implement system and security improvements to better serve you. We apologize for any inconvenience this may cause. If you need assistance, please call MESSA’s Member Service Center at 800.336.0013.

Express Scripts

Direct access to Express Scripts via your MyMESSA account is temporarily unavailable while MESSA implements system and security improvements to better serve you. If you need assistance filling or refilling a prescription, please call MESSA's Member Service Center at 800.336.0013. We apologize for any inconvenience this may cause.

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